Frequently Asked Questions

Whether you’re launching your first skincare line or scaling an established brand, our FAQ section answers the most common questions about our contract manufacturing services. From formulation and packaging to minimum order quantities, lead times, and compliance, you’ll find the key details you need to bring your products to market smoothly.

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FAQ

HOW CAN YOU HELP ME WITH MY PRODUCT?

We provide a full turnkey solution, guiding our clients through every stage of product development and manufacturing. From creating custom formulas and sourcing raw materials to supplying packaging, our team handles it all. We also offer regulatory support, ensuring that your product and artwork are reviewed to meet safety and compliance standards.

WHAT KIND OF PRODUCTS CAN YOU MAKE?

Martcha House manufactures a wide variety of cosmetic and over-the-counter (OTC) products. Whether it’s cream, lotion, gel, stick, patch, or spray form we have you covered!

WHAT IS THE MOQ (MINIMUM ORDER QUANTITY)?

Our minimum order is 2,000 units. For bulk orders, the minimum order would be four 55-gallon drums.

WHAT IS THE MANUFACTURING PROCESS?

Our entire manufacturing process consists of these essential steps:

  1. Introduction Call
  2. Formulate Samples
  3. Samples Approved
  4. Ingredients Ordered
  5. Artwork Reviewed and Approved
  6. Packaging Ordered
  7. Ingredients Received, Quarantined and Tested
  8. Product Mixed, Filled and Packaged
  9. Final Product Test
  10. Shipped to customer

WHERE ARE THE PRODUCTS MANUFACTURED?

Our products are made here in the USA. Our laboratories and manufacturing facilities are located in Pembroke Pines, FL.

ARE YOU ABLE TO ACCOMMODATE SPECIFIC INGREDIENT RESTRICTIONS, SUCH AS VEGAN OR PARABEN-FREE FORMULATIONS?

Yes, we formulate products to align with customers' goals. Whether it's a customer's personal banned ingredient list or a stores list we can help you.

I WANT TO DEVELOP A NEW PRODUCT, WHERE DO I START?

If you want to manufacture or develop a product with us, please contact us today!

HOW LONG DOES THE PRODUCT DEVELOPMENT TAKE?

The product development process typically takes less than three months for a finalized formula. It generally takes six to eight weeks to create and ship a sample for your review. While some clients approve the first sample, others may require additional revisions. On average, it takes approximately three sample iterations before a formula is approved and ready for mass production.

WHAT ARE THE PRICES?

We provide a comprehensive range of pricing options designed to support your business’s growth. Our pricing is adaptable and based on your brand’s specific needs and goals. Whether you're aiming for an affordable product to be featured in Walmart or a premium line for Sephora, we can customize the costs to suit your objectives. Please reach out to us for more details on pricing solutions tailored to your business.

HOW MUCH DOES IT COST TO START A PRODUCT DEVELOPMENT?

The sample phase requires a $1,800 retainer, which covers the creation of custom product samples. We will work with you to adjust the samples until you are fully satisfied. If you decide not to proceed with an order, the $1,800 will be retained to cover lab time. However, if you choose to move forward with production, the retainer will be credited toward your final order.

HOW LONG DOES IT TAKE TO RECEIVE A QUOTE FOR A CUSTOM PRODUCT?

Most of our quotes are available within a day or two!

CAN YOU SOURCE INGREDIENTS AND RAW MATERIALS?

Yes, we are a full turnkey facility that manages every aspect of your project. We source ingredients globally from carefully vetted vendors and test each ingredient upon arrival at our facility to ensure safety and compliance. While certain ingredients may require longer lead times, we provide guidance to help navigate this process. Our strong purchasing power also allows us to reduce raw material costs for our clients, delivering both quality and cost-efficiency.

DO YOU SUPPLY PRODUCT PACKAGING

We take pride in being one of the most advanced turnkey skincare manufacturers, particularly in packaging solutions. Our offerings include custom bottles, tubes, jars, boxes, mailers, and booklets, all designed to elevate your brand's marketing efforts and make a lasting impact.

WHAT'S THE DIFFERENCE BETWEEN CUSTOM AND STOCK PACKAGING?

Custom packaging provides a distinct element that enhances brand identity but typically requires a higher minimum order quantity (MOQ) of around 5,000 units and comes with a longer lead time. On the other hand, standard packaging is more cost-effective, has a shorter lead time, and generally requires a lower MOQ of 1,500 units.

DO YOU MANUFACTURE MAKEUP?

Our production lines and mixing equipment are designed for cosmetic products such as shampoos, conditioners, lotions, serums, creams, balms, lip oils, body oils, body washes and more! However, we don't work with any makeup products!